Returns and complaints

Please send your declaration of withdrawal from a contract concluded at a distance to the following address: [email protected] no later than 14 calendar days after delivery of the order by courier or collection of the order from the stationary shop.

A model statement can be downloaded at this link.

Information on exercising your right of withdrawal can be downloaded from this link.

The complaint form can be downloaded from this link.

Return shipping address:

Sklep Oświetleniowy Italux
Ul. Rebusowa 3
02-292 Warszawa

Please write “Return Online Shop Italux” on the parcel.