Frequently asked questions
Products
You can view the vast majority of the products (around 80% of the range) at our brick-and-mortar shop in Warsaw (Okęcie/Opacz) at ul. Rebusowa 3. The shop is open from Monday to Friday: 10:00 a.m. – 4:00 p.m. and on Saturdays: 9:00 a.m. – 2:00 p.m.
If you would like to view a specific model – send us an e-mail in advance at ([email protected]) or call us (+48 696 038 288 or +48 22 300 26 56) – we will have the lamp waiting for you.
This is product-dependent. Information stating, whether a light source is included or not, is indicated on the product pages of the majority of our lamps in the online shop.
If the website states that the light source is included and you will not receive it – we will make up for the mistake and ship you the light source at our expense.
If a light source is originally not included, you can purchase one from us.
If you are not sure whether a light source will fit – contact us and we will advise you accordingly.
Yes, we sell spare parts for our lamps. We strive to keep a stock of spare parts for a particular model even a few years after we have finished selling it.
Please contact us via the contact form or by sending a direct e-mail at [email protected]
This means an ingress protection rating. It is represented by the two-digit IP symbol.
The first digit specifies protection against the ingress of solid objects (according to EN 60529:2003). The second digit specifies protection against ingress of water (according to EN) 60529:2003).
It is worth considering the IP rating when purchasing products for installation in the bathroom, outdoors or elsewhere where protection against the ingress of solids or liquids is needed.
If you have any doubts about the IP rating of a luminaire you wish to purchase, please contact us and we will be happy to advise you on suitable luminaires.
The most commonly used classifications of the IP rating for lighting:
- IP20: Dustproof
- IP21: Resistant to vertically falling droplets (from condensation)
- IP23: Resistant to water spray
- IP44: Resistant to splashing water (suitable for installing above showers or baths)
- IP54: Resistant to water droplets at any angle from any direction (rain) and dustproof
- IP67: Dustproof and resistant to immersion in water for 30 minutes (suitable for installation in bathroom or shower)
- IP68: Dustproof and resistant to continuous immersion in water
Purchases, returns and complaints
Almost all of the Italux products that are presented online are stored in our warehouse and we need a maximum of 2 working days to process your order.
In the case of products from other manufacturers available in our range – lead times are not entirely dependent on us and can vary. We try to keep it as short as possible.
You can purchase selected products from the Gira and Artemide brands as ex-displays. If you are interested in ex-displays, contact us at [email protected] - we will check the availability of the product of your interest. If the product is not available – we will suggest another solution.
For further information, please contact us.
For further information, please contact us.
Of course. You have 14 days from receipt of the shipment to do so. Within this period, you may withdraw from the agreement without giving any reason by submitting a suitable declaration. You can make a return from your account and order history or by completing the downloadable form available HERE, and sending it at: [email protected]
Please insert the original packaging into an additional box or, if this is not necessary, wrap the original packaging with transparent plastic film and only then place the necessary transport company stickers on it.
We reserve the right to withhold the refund until the shipment is received.
Under current law, a customer making a distance purchase (via an online shop) has the right to inspect the product in the same way as he or she would do in a brick-and-mortar shop. For many lighting products, unpacking, checking colour, material, proportions and other characteristics that can be determined in this way is not a problem. On the other hand, assembly and subsequent disassembly would already reduce the product value. In the case of many products: for example, crystal, once a lamp has been assembled, it is impossible to disassemble the product to its original state.
The customer is liable to the seller for any reduction in the value of the product due to improper use.
From 600 PLN to 1099 PLN: -3%
From 1100 PLN to 1599 PLN: -4%
From 1600 PLN to 2099 PLN: -5%
From 2100 PLN to 2599 PLN: -6%
From 2600 PLN to 3099 PLN: -7%
From 3100 PLN to 3599 PLN: -8%
From 3600 PLN to 4099 PLN: -9%
From 4100 PLN to 4599 PLN: -10%
From 4600 PLN to 5099 PLN: -11%
From 5100 PLN: -12%
Monday – Friday: 10:00 a.m. – 4:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Phone: +48 22 300 26 56
mobile phone: +48 696 038 288
Collection & shipping
Collection address:
Official Italux Showroom
Rebusowa 3
02-292 Warsaw (Okęcie/Kolonia Opacz)
Monday – Friday: 10:00 a.m. – 4:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
You can collect your orders once you have received information stating that your order is ready for collection.
- Personal collection: PLN 0.00
- GLS: PLN 15.00
- GLS cash on delivery: PLN 20.00
Free shipping from PLN 400.
Abroad:
Depending on the size of the order and the shipping country. Please visit the English version of the website to check the shipping cost.
Please send us a message via the contact form asking for the cost of shipping to your country – we will check prices and order size and inform you of the final shipping cost.