FAQ

Products

For each product we provide information about the warranty period, usually it is: for products with a classic replaceable light source: 2 years, and for products with an integrated LED source: 5 years.

Of course, to obtain additional information, please use the product inquiry link or contact us by e-mail ([email protected]) or by phone (+48 696 038 288).

It depends on the product. On our website, in most lamps in our offer, there is information whether the light source is included or not.
If the website states that the light source is included and you do not receive this light source - we will correct our error and send the light source at our expense.
If the light source is not included - you can buy one from us. If you do not know whether a given light source will fit - please contact us, we will advise you on the appropriate one.

Yes - all lamps available in the online store have operating and assembly instructions, they are included with the product in the packaging. If you want to see the manual before you buy the product, write to us ([email protected]) and we will send it electronically.

Yes, no problem, LED replacements can be used in our products.

Yes, we sell spare parts for our lamps. We try to have a stock of parts for it even several years after the end of sale of a given model. In this matter, please contact us via the contact form or by sending a message directly to us at [email protected]

This is the degree of protection, tightness of the luminaire. It is specified by a two-digit IP symbol.

The first number specifies protection against solid objects (according to PN-EN 60529:2003)

The second number specifies protection against water ingress (according to PN-EN 60529:2003)

It is worth considering the IP degree when purchasing products intended for installation in a bathroom, toilet, outdoors or in another place where protection against the ingress of solid objects or liquids is required.

If you have any doubts about what IP degree is needed for the luminaire you want to buy - please contact us, we will certainly advise which luminaires will be suitable.

The most frequently used IP protection degree classifications in lighting:

IP20: Dustproof
IP21: Resistant to vertically falling water drops (from condensation)
IP23: Resistant to falling water jets
IP44: Resistant to splashing water (suitable for showers or bathtubs)
IP54: Resistant to drops falling at any angle from all sides (rain) and dustproof
IP67: Dustproof and resistant to immersion under water for 30 minutes (suitable for bathrooms or showers)
IP68: Dustproof and resistant to continuous immersion under water

Yes, please send us a message via the contact form or to [email protected] with information about the product in question and we will send it to you.

It depends on the product. In the case of permanently installed products, the intensity can be adjusted using an appropriately selected key or controller. If the product has a replaceable light source, the control method and control options will depend largely on the light source that will be used in the lamp (the situation is different for lamps on busbars). We also offer products that can be controlled with the included remote control or by touch. Please remember that when using replaceable LED sources, please check with the seller whether dimming and brightening will be possible and compatible with the installation and the way you want to control the light. In addition to "normal" products, there are also professional systems that require separate controllers, e.g. in the DALI system. The subject of controlling the light source is complex, if you have questions or doubts, write to us at [email protected], we will try to help you solve the problem.

It depends on the product, most are single-circuit, if you have a question about a specific product, write to us.

In the case of most unavailable lamps, the expected delivery date should be on the product page. If it is not there, it means that we are not able to specify yet. You can always write to us and we will verify the delivery date. We encourage you to contact us.

Purchase, Return and Complaint

Almost all Italux products that we present online are available in our warehouse and we need a maximum of 2 working days to process the order. Virtually all orders placed by 1:00 p.m. are completed and handed over to the courier for delivery the same day.
For other manufacturers in our offer - the processing time is not entirely dependent on us and may vary. We try to make it as short as possible.

Customers of the ITALUX online store can choose from the following payment methods: PayPal. For additional information - please contact us.

Of course. You have 14 days from the moment of receiving the shipment to do so. During this period, you can withdraw from the contract without giving a reason, by submitting an appropriate statement. You can make a return from your account and order history or by filling out the form to download HERE, and sending it to the address: [email protected]
The cost of delivering the goods to ITALUX rests with the customer.

In the event that a discount was calculated from the purchase amount and the customer returns part of the goods, which will reduce the value of the order, the discount may be reduced proportionally. We consider each case individually. If you have any questions, please contact us in a specific case.

In the event of withdrawal from the contract - we will refund all payments received from you, including the shipping costs that were paid. We will make the refund immediately and no later than 14 days from the day on which we were informed of your decision to exercise the right to withdraw from the contract. We will make the refund through the same channel that was used in the original transaction.
We reserve the right to withhold the refund until we receive the shipment.

According to applicable law, a customer making a purchase remotely (via an online store) has the right to familiarize themselves with the product, in exactly the same way as they could do in a brick-and-mortar store.
In the case of the vast majority of lighting products, unpacking, checking the color, material, proportions and other features that can be determined in this way is not a problem. In some cases: assembly and then disassembly may reduce the value of the product, this applies to some products: e.g. crystal, after the lamp is equipped, it is no longer possible to disassemble the product to its original state.
The customer is responsible to the seller for reducing the value of the product due to its improper use.

Yes, in the case of larger orders. Discounts on our products are calculated automatically depending on the value of the basket. If the value of the order exceeds EUR 2,000, we can offer an additional discount.

We offer discounts that are calculated automatically after adding the product to the basket, they are:
From 130 EUR to 460 EUR: -3%
From 460 EUR to 800 EUR: -6%
From 800 EUR to 1 100 EUR: -9%
From 1 100 EUR: 12%
If the value of your order exceeds 2 000 EUR, contact us, we will propose individual conditions. More information about discounts on our website, you will find at thislink

The law says that it is 14 days to consider the complaint, but we want to consider and end the case as quickly as possible, positively, so that the buyer is satisfied. In most cases, such as a missing part or a lampshade damaged in transport, we handle it within 2-3 days. If for some reason beyond our control the repair cannot be completed quickly, we will contact you and propose a solution.

In the event of withdrawal from the contract - we will refund all payments received from you, including shipping costs that have been paid. The cost of delivering the goods to us is the responsibility of the buyer.

Pickup & Delivery

Yes, it is possible. You can choose the country when placing the order. The final shipping amount will be provided after accurately calculating the weight and size of the packaging.

The shipping price depends on the shipping country. We invite you to this link where you can see the countries, costs and delivery dates listed.

Please send an inquiry via the contact form about the shipping cost to your country - we will check the prices and size of the order and inform you about the final shipping cost.

For architects and designers

Access to 3D models and photometric files for selected lamps is possible through our company website: italux.pl after registering there. We invite you to register and download models, files and catalog cards

Yes, we have special conditions for designers, architects and investors. We invite you to the company website: italux.pl to learn more.

We are one of the largest lighting distributors in Poland. We have been operating on the market for almost 30 years. Our dominant branch of business is B2B sales. For more details and contact details, please visit italux.pl, perhaps we can start a cooperation.